Have any questions or concerns? We’re always ready to help!
Due to COVID-19, we do not accept returns. If there was an issue with your order, or something was damaged, please contact us at email@example.com and customer care options can be discussed.
We do not accept returns. Exchanges of unopened hair are allowed within 7 days of purchase. Exchanges will not be given for chemicals/hair products of any kind.
Do you provide International delivery?
Yes! We offer international shipping through DHL and FEDEX.
How do I track my order?
A tracking number will be provided to you 24-48 hours within placing your order.
How can I contact your couriers?
Courier information will be provided with the tracking number.
All products take 3-5 business days to process. Day 1 starts the day after your order is received. Tracking numbers are sent via email after processing.
*Business days do not include holidays or weekends.
*Always allow one business day after a holiday or a sale.
*We do not ship any products on Saturday or Sunday.
We ship worldwide.
INCORRECT SHIPPING INFORMATION:
If a package is returned to Icon Beauty Supply LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery (if applicable), the customer will be responsible for the return shipping cost as well as the redelivery cost. Icon Beauty Supply LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
Icon Beauty Supply LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Icon Beauty Supply LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
We use standard shipping which is typically 3-5 business days depending on your location.
Icon Beauty Supply LLC has made every effort to display as accurately as possible the colors of our
products that are shown on this website. However, we cannot guarantee that the color you see
matches the product color, as the display of the color depends, in part, upon the monitor you are
Use periodically so that you are aware of any modifications. Your continued use of the Icon Beauty
DISCLAIMERS AND LIMITATIONS OF LIABILITY:
By using the Icon Beauty Supply LLC, you expressly agree that use of the Icon Beauty Supply LLC
is at your sole risk. The information, products, and materials contained or offered in this site are
provided on an “AS IS” and “AS AVAILABLE” basis with no warranty. Icon Beauty Supply LLC is
not the manufacturer of the beauty products it sells, Icon Beauty Supply LLC does not accept any
liability for the failure of products it sells to meet any specify needs of a user of the product or for
any loss, damage or injury caused by such products.
VALIDATING YOUR ORDER:
After you place an order using our shopping cart, we will check the information you give us for
validity, by verifying your method of payment or shipping address. If further details are needed, we
will contact you. We reserve the right to reject any order you place with us and/or to limit quantities
on any order, without giving any reason. If we reject your order, we will attempt to notify you using
the e-mail address you have given us with the order.
ERRORS ON OUR SITE:
Prices and availability of products and services are subject to change without prior notice. Errors will
be corrected where discovered. Icon Beauty Supply reserves the right to revoke any stated offer and
to correct any errors, inaccuracies or omissions.
Icon Beauty Supply LLC is required by law to collect sales tax. When you review your order total
during the checkout process, you'll see the estimated sales tax. The actual charge to your credit card
will reflect the applicable state and local taxes.
ICON BEAUTY BOXES AND BUNDLES:
Do you love surprises?! Would you like to try different hair brands for your hair type and
hair goals but don’t know where to start!? Then Icon Beauty Boxes are perfect for you!
There are 2 boxes available for a one-time purchase and 4 boxes for purchase via
subscription. Your personal shopper will curate your box for you each month.
ONE-TIME PURCHASE BUNDLES
FAUX LOC BUNDLE
MONTHY SUBSCRIPTION BOXES
Icon Beauty Boxes will contain shampoo, conditioners, and stylers that will address your
hair's every need. We know that everyone is unique, and that is why we curate
individual boxes specific to you and your hair. You will experience full-size premium
products with each delivery.
By choosing a box based on your hair’s needs and goals, providing feedback in the
notes section of your order suggesting products you might like to see and using our
customer service contact to provide feedback on the products we send you, each
custom hair box will be perfect and created just for you. The products in each box we
send you are hand selected by your personal shopper who is passionate about hair. We
are committed to providing a great level of detail and care with each item selected for
Not only do we do our best to choose 4 of the finest full-sized products for your hair, we
also include extra goodies that will be sure to emphasize the element of surprise we all
We love subscription boxes, but we know that product choices depend greatly on each
individual’s hair texture, desired style, and hair goals.
We also know that sometimes it’s hard to branch out and try new hair products. So,
with the Icon Beauty Box, we love that we can offer our customers a large variety of
brands and product lines allowing you and your hair to experience new products and
brands as well as old favorites.
Oh, one other reason why we do this—we're crazy passionate about hair! That's why
we put the same energy into thinking about your hair that we do our own.
Q) What exactly comes in each box?
A) Each box will contain 4 full sized (no trial sizes here!) hair products. All products will
be chosen based on the type of box you select. You can expect items such as deep
conditioners, oils, gels, creams, edge controls, shampoo, hair masques, and even
vitamins! On top of these 4 products, you can expect us to go over and above (as
always) adding special touches to communicate how much we care about each and
every one of our customers.
Q) What if I like a product and want to get more of it?
A) You should always give feedback regarding the products in your box after you’ve
used them for a bit. When you do you are helping to perfect your future beauty boxes.
Just contact us at firstname.lastname@example.org and let us know you would like to
have the product sent to you again. If in stock, you can have it in every box or sent
randomly in a future box. You can also communicate with us to make an add-on request
and have items in our online store added to your curated box after purchase!
Q) What if I don’t like a product in my box?
A) You should always provide feedback about the products that come in your beauty
box but especially if you don’t care for an item in your box. As far as what you do with it
is up to you. Maybe give it to your bestie who might actually love that product. Or better
yet, maybe they would be happy to swap with something they recently got in her/his box
that you love.
Q) What if I still have products I want to use up and am not ready for another box
to come yet?
A) You can cancel and restart your subscription at any time!
Q) Will I receive the same product each month or will I get different product in
A) Although each box is curated specific to your hair, the products in the box will change
to give you variety and exposure to more great products. If you like the product
received, you may choose to have the same products sent to you in future boxes. This
would be done by emailing us at email@example.com and stating you want
to receive a specific product in every box or every other box. Also, if you do not wish to
have a certain brand or product in future boxes, please let us know that as well. We are
very flexible. We love to make our customers and their hair happy.
Q) How much time is needed to make changes to my account before my next
shipment is sent.
A) If you want to make changes, please contact us no later than one week before your
Q) I just signed up for a box. How long will it take to get it?
A) Boxes will ship in the normal manner. FAST! :o)